Help & Support
Find answers to common questions and get help with troubleshooting
Quick Actions
Frequently Asked Questions
Common Issues & Solutions
Connection Failed
Wallet won't connect or keeps disconnecting
- • Check if wallet extension is enabled
- • Try refreshing the page
- • Clear browser cache and cookies
- • Try a different browser
Transaction Stuck
Transaction is pending or not confirming
- • Check network congestion
- • Verify sufficient balance
- • Try increasing fee if possible
- • Check transaction on explorer
Wrong Network
Wallet connected to wrong network
- • Click the "Wrong Network" alert
- • Go to Settings to switch networks
- • Ensure wallet supports network switching
- • Contact support if issue persists
Insufficient Balance
Not enough XLM for transaction
- • Add more XLM to your wallet
- • Remember minimum 1 XLM reserve
- • Account for transaction fees
- • Use testnet for testing
Still Need Help?
Can't find what you're looking for? Our support team is here to help you with any issues or questions.
Additional Resources
New to Stellar? Try Testnet First!
Testnet is a safe environment where you can experiment with Afristore using fake tokens. It's perfect for learning how the platform works without risking real money.
Getting Started with Testnet
- Go to Settings and switch to "Stellar Testnet"
- Get free testnet XLM from the Stellar Laboratory
- Connect your wallet to Afristore
- Explore the marketplace and test features
- No real money at risk - learn by doing!
Benefits of Testnet
- • Free testnet tokens
- • Same features as mainnet
- • No financial risk
- • Great for learning
Testnet vs Mainnet
- • Testnet: Fake tokens, safe
- • Mainnet: Real value, risk
- • Testnet: Faster resets
- • Mainnet: Real transactions